Service Standards Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance b

Operational Support Provides regular support to the Director of Fraud Governance & Programs to effectively develop, implement and maintain various functions, including but not limited to, Quality Assurance, Risk and Identity Theft Assessments, Fraud Training and Awareness, and Fraud Policies and Standards. Collaborates with and supports stakeholders in the identification

Technical Support Minimizes end user impacts throughout the installation and testing of software, patches, and upgrades to system products. Resolves problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Assists in implementing and maintaining

Data Analysis Sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analytics efforts of the work group. Identifying Requirements Determines system requirements and communicates them through the use of specifications, reports, project pla

Processing Processes, balances, and records payments, distributions, and disbursements relating to trust cash and asset transactions. Initiates accounting entries. May process Pension and IRA distributions while ensuring accuracy of payment and tax reporting. Business Support Assists in administering life insurance policies, participant loans, and department reconciliatio

Strong program management experience in large scale projects, working with large and diverse teams with solid knowledge of Corporate Treasury and Financial Modeling Drive end to end projects and deliverables in a fast paced, results driven environment. Facilitate dialogue with various stakeholders, understand their needs and drive teams to develop solutions to meet and/or

Strong program management experience in large scale projects, working with large and diverse teams with solid knowledge of Corporate Treasury and Financial Modeling Drive end to end projects and deliverables in a fast paced, results driven environment. Facilitate dialogue with various stakeholders, understand their needs and drive teams to develop solutions to meet and/or

Risk Analysis Tracks and reports on internal and 3 rd party/vendor key performance indicators. Reports operational risk events and develops remediation plans. Assists in review of internal controls, ensuring control testing is in place and results are in line with the Control Standards. Coordinates internal audit response, RCSA response, and other quarterly and annual com

Manage a wide range of client relationships. Develop deep knowledge of SVB products and services and demonstrate ability to provide creative solutions to meet client needs. Interact with clients, referrals, and prospects independently. Lead client meetings with cross functional SVB team members and colleagues to position appropriate solutions based on stage and business n

Financial Reporting Regular financial reporting to inform management about financial results across the balance sheet and income statement. Educate business partners on key drivers of profitability, including key variance analysis articulating the financial story. Provide comprehensive and consistent results, with salient points distilled for management. Financial Plannin

Financial Reporting Regular financial reporting to inform management about financial results across the balance sheet and income statement. Educate business partners on key drivers of profitability, including key variance analysis articulating the financial story. Provide comprehensive and consistent results, with salient points distilled for management. Financial Plannin

Service & Support Uncovers sales opportunities through analysis, reporting, and daily support operations. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. May serve as the main point of contact for clients throughout sales process, and assists in calls or presentations intended to solicit business

Processing Performs and monitors daily processing of financial transactions such as invoices, expense reports, and journals. Enters data into financial systems and independently resolves processing issues to aid accounting efforts of the work group. Position requires the ability to apply accounting policy and procedures to daily activities. Operational Support Assists in

Technology Strategy & Roadmap Assist in the development of a comprehensive technology strategy that aligns with the Internal Audit Department's overall strategic objectives. Identify current and future technology needs and gaps within the department. Establish short and long term roadmap to address these needs and achieve the department's desired future technological stat

Operations Support Addresses operational client service questions and inquiries. Researches, resolves, and communicates updates to the appropriate parties. Assists with time sensitive operational projects and deadlines. Ensures all unsolicited client trading requests are executed correctly and in a timely manner. Account Servicing Creates, maintains, and updates client ac